Frequently Asked Questions
Everything you need to know about shopping with INSIS.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days, while express options are available for delivery within 1 to 2 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receiving the package.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
Can I track my order?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Are your materials sustainably sourced?
At INSIS, we prioritize ethical production and high-quality fabrics. We are committed to increasing our use of organic and recycled materials in every collection.